Website privacy document

 

We receive, collect and store any information you enter on our website or provide us in any other way. In addition, we collect the Internet protocol (IP) address used to connect your computer to the Internet; login; e-mail address; password; computer and connection information and purchase history. We may use software tools to measure and collect session information, including page response times, length of visits to certain pages, page interaction information, and methods used to browse away from the page.

What data do we hold and how is it used?

 

Customers


We hold data on customers who register on, and, or, shop on, the Topwrapz website, this data includes:


Name
Address
Shipping address
Telephone number 
Email address
VAT number (if applicable)
IP address
And how you heard about Top Wrapz

 

We do NOT hold any credit or debit card information – this is processed using 'Sum UP' or 'WIX'

 

The information we collect from customers is only used in the processing of orders. Where customers have opted into our mailing list (newsletter) they MAY receive one email on the last Friday of each month from MailChimp with the latest new, tips and offers from Top Wrapz. Customers can opt out of this at any point by selecting unsubscribe on the email.

 

Customer information is transferred electronically from the Top Wrapz website to a secure, encrypted cloud-based system. From this orders are processed. At any point customers can edit their information, or completely remove the information, we hold on them from the Top Wrapz website by deleting their profile.

 

Under GDPR 2018 we hold this information under ‘Consent’. Customers actively set up their account on the Top Wrapz website to make the buying process more convenient  – data is stored using a username and password set by the customer.

 

We also collect personally identifiable information (including name, email, password, communications); payment details (including credit card information), comments, feedback, product reviews, recommendations, and personal profile.

We may contact you to notify you regarding your account, to troubleshoot problems with your account, to resolve a dispute, to collect fees or monies owed, to poll your opinions through surveys or questionnaires, to send updates about our company, or as otherwise necessary to contact you to enforce our User Agreement, applicable national laws, and any agreement we may have with you. For these purposes we may contact you via email, telephone, text messages, and postal mail.

If you don’t want us to process your data anymore, please contact us at topwrapz@virginmedia.com

If you would like to: access, correct, amend or delete any personal information we have about you, you are invited to contact us at topwrapz@virginmedia.com

 topwrapz@virginmedia.com                      Unit 10 Mount Street Business Centre, Birmingham b7 5RD                Call us on 07930515600